Post and Packing
We
currently ship to the United Kingdom. Please contact us for postage
options to other counties.
Packages are usually sent by Business Post
unless otherwise stated. Your goods are dispatched as soon as
possible, normally within 48 hours.
The normal delivery time can vary but is
typically between 2-5 working days. Most goods arrive within 48
hours unless ordered on weekends.
We have known a few dispatches to take up to
10 working days during peak times or due to errors. All dispatch and
delivery times given are estimates, and we can give no guarantees on
exact delivery times.
Despite our best
efforts, there can sometimes be unforeseen delays in delivery. It
may be worthwhile contacting your local postal sorting office as
they may have tried to deliver your package, but were unable to.
Should you have not received your full order within 14 days of
dispatch then please report it using the details on the contact
page. Written, signed confirmation of non-delivery may be required.
Payment
Online payment is managed via the secure PayPal payment processing
system. Please visit the PayPal web-site for a full list of the
terms and conditions relating to the shopping cart system.
www.paypal.com. Paypal is fast, secure and easy to use.
You may also pay via
cheque or postal order but they will be subject to clearance before
dispatch. Please make these payable to TMEC UK Limited.
Cancellation Of Orders
You have the right to cancel your order within 7 days of receipt we
will gladly take back wrongly purchased or unsuitable items
provided that you return the goods to us in perfect condition,
but these will be subject to a 20% restocking fee.
The goods to be returned must be unused and in their original packaging.
We do not refund your original order postage cost, and the cost of
return postage is payable by you. We suggest that you use a recorded
delivery method as we can not be held responsible for any losses
incurred in transit back to us.
Please telephone our customer care department on 0844 88 45 458 or
email enquiries@packsealer.co.uk for further instructions.
Shortages And Errors
It
is your responsibility to contact us regarding any shortages or
packing errors within 2 days of receipt of goods. You must check all
items are exactly as ordered upon receipt.
Postal Damages
In the unlikely event of your goods arriving
faulty or damaged, please inform us within 48 hours of receipt. Your
goods will need to be signed for, please ensure you sign as
"unchecked". This way, if your goods are damaged in transit, a claim
can be made against the carrier.
Providing we have been made aware within
2 days of
receipt if your item that there is a problem, you will be sent
instructions on sending back the damaged goods, and a replacement
will be sent. The cost of return postage is payable by you. We
suggest that you use a recorded delivery method as we can not be
held responsible for any losses incurred in transit back to us.
Warranty & Returns Information:
All our new products are supplied with a 12-month return to base (RTB)
warranty unless otherwise stated in the listing. All second hand
products are fully tested before they are offered for sale and carry
no further warranty. Any faults or defects are mentioned in the
listing.
NB:
Sealer heating elements, Teflon, cutter blades and fuses are not
covered by the warranty, spares are provided with new sealer and
should you require more then these can be purchased from PackSealer
If a fault becomes apparent within the first
seven days, we will either offer a full refund or supply replacement
goods once the faulty
goods have been
returned to us. Please telephone our customer care department on
0844 88 45 458 or email
enquiries@packsealer.co.uk for further instructions. Please note
that you will be required to pay the cost of returning products to
us. If the product needs to be returned, please ensure it is
complete and in it's original packing.
If your product
develops a fault after 7 days, please telephone our customer care
department on 0844 88 45 458 or email
enquiries@packsealer.co.uk for further instructions.
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