Delivery Information
Shipping And Handling
We currently ship to the United Kingdom mainland. Please contact us for postage options to UK highlands and islands and other countries out side of the UK. Sealers are usually sent by Parcelforce or similar UK courier, larger sealers are sent on pallets and spares kits by Royal Mail First Class Post unless otherwise stated. Your goods are normally despatched within working 3 days of your order where we have stocks,; sometimes spares kits are sent separately. Hulme Martin, Star Universal, Optimax and Audion Sealers are despatched by Hulme Martin, Star Universal, Optimax and Audion directly.
Each product on the website is based on the product being in stock at the time of order and excludes any factors affecting the supply chain outside of our control. The normal delivery time can vary but is typically between 2-4 working days. All despatch and delivery times given are estimates, and we can give no guarantees on exact delivery times. Where delivery will be longer than the estimated period shown on the website we will advise prior to processing the order. Where a product is not in stock either with ourselves or our supplier we will advise before proceeding with any transaction.
When we use ParcelForce for delivery of sealers to the UK and you will be given a consignment number that you can track at www.parcelforce.com/track-trace. A signature will be required so there must be someone at your address to receive the package.
Shipping Cost
The shipping cost includes the cost of packaging, packing materials, addressing, labelling, loading and delivery of Goods to the Location
An additional charge will be applied for products delivered outside to the United Kingdom to cover customs documentation.
For shipping to the EU then we will require your EORI number and for Norther Ireland we will require a TSS number for our delivery documentation.
Palletised deliveries
There must be someone at your address to receive the pallet, any alternative delivery address/instructions must be advised prior to the delivery date. Pallets will be delivered to the nearest kerbside at the address specified. The freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a kerbside spot that is safe and secure. This is to ensure the safety of the driver, the customer and the general public.
Please Note: If there is not someone there present to receive the goods a re-delivery charge will be applied.
Despite our best efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local ParcelForce office as they may have tried to deliver your package, but were unable to, they normally leave a card. Should you not have received your full order within 7 days of dispatch, then please report it using the details on the contact page.
Export Orders
VAT is not charged for any orders delivered outside of the UK. These orders may be subject to additional customs charges in the country of delivery. Deliveries exported from PackSealer will be DAP – Delivered At Place, the buyer would then be responsible for any additional costs such as Handling / Duty / Customs / VAT.
Postal Damages
In the unlikely event of your goods arriving faulty or damaged, please inform us preferably by email: enquiries@packsealer.co.uk within 48 hours of receipt. Your goods will need to be signed for. Please ensure you sign as unchecked. This way, if your goods are damaged in transit, a claim can be made against the carrier. Providing we have been made aware within 2 days of receipt if your item that there is a problem, you will be sent instructions on sending back the damaged goods, and a replacement will be sent. The cost of return postage is payable by you. We suggest that you use a recorded delivery method as we can not be held responsible for any losses or damage incurred in transit back to us.
If Goods are accepted from a carrier without prior checking, or signed for ‘unexamined’, no claim whatsoever can be accepted by PackSealer. It is the responsibility of the buyer or their agent(s) to inspect the goods, sign the delivery note accordingly and where applicable inform PackSealer immediately of any alleged damage or shortages. PackSealer has no liability for any damage caused during off-loading.
No claim for damage in transit or shortage in delivery will be considered unless immediate notice is given verbally and in writing both to the carrier and to PackSealer within two days of receipt of the goods, followed by a more detailed claim within ten days of receipt of the goods. No goods returned to PackSealer or will be accepted without prior written authorisation. A breach of these conditions shall debar the buyer from making a claim.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as element wires, Teflon, cutter blades, pressure pads and fuses are not covered. Damaged equipment should not be used until it has been inspected or repaired by a competent person.
Hulme Martin, Star Universal, Lavezzini, Valdamark and Audion machines are sent directly from the manufacturer and PackSealer have to check prices, stock and delivery of these sealers prior to processing the order, please refer to the manufacturer for their terms and conditions of sale.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges For orders made from the UK (Including Northern Ireland) VAT is added at the current rate. For orders for customers outside of the UK VAT will not be charged, a valid VAT number must be provided for EU customers. Credit Card Security When the order is placed at our website, credit card numbers are not retained by PackSealer.
Guarantee
All products advertised on this website and sold within the UK have a commercial warranty of 1 year, unless stated otherwise, products sold to areas outside of the UK (or shipped to by others) have a commercial parts only warranty of 1 year, additional carriage may apply in these circumstances. All second hand and refurbished products are fully tested before they are offered for sale and carry a 3 month warranty. Any faults or defects are mentioned in the listing.
NB: Machine heating elements, PTFE (Teflon®), cutter blades, fuses, ink, motor bushes, other wearable parts and consumable parts are not covered by the warranty. Some spares are provided with some new equipment, should you require more then these can be purchased from PackSealer.
If a product fault becomes apparent within the first 7 days, we will either offer a full refund or supply replacement goods once the faulty goods have been returned to us. Please telephone our customer care department on 0121 704 0294 or preferably by email: enquiries@packsealer.co.uk for further instructions. Please note that you will be required to pay the cost of returning products to us and if the product fault is confirmed we can re-imburse reasonable postage costs.
Regular maintenance is essential if the equipment is to operate as specified. During cleaning do not use any tools or solvents that might damage the Teflon (PTFE) tapes and the silicone rubber. Worn or burned Teflon should be replaced without delay for safe operation. Any failure of the equipment through the lack of maintenance within the first twelve months of the purchase may render the necessary repairs chargeable and the customer will not be able to rely on normal warranty conditions. We do not undertake to pay for the cost of the carriage charges involved in returning the product to us.
Where parts or equipment are not manufactured by or on behalf PackSealer, our liability to you is confined to the guarantee given to us by the manufacturer.
Contacting Us
If you need to contact us, please email to enquiries@packsealer.co.uk or using the contacts page on the website, stating your PackSealer order number if applicable, alternatively, you can call on 0121 704 0294 (International +44 121 704 0294) or or write to us at PackSealer, Extra Space, Highlands Road, Solihull, B90 4ND, UK.